Shipping policy

Last updated: October 1, 2026

Novetty is operated by Novedge LLC. Our orders are packed and shipped by our fulfillment partner in China. We ship worldwide, mainly to the United States and Europe.

Processing time

We need 1–3 business days to prepare your order before it ships. Business days are Monday to Friday, not including holidays.

Shipping rates and delivery times

Delivery time starts after your order ships. These times are estimates, not guarantees.

  • United States – Standard Shipping: $4.99. Delivery in 7–12 business days.
  • United States – Free Shipping: on orders of $50 or more. Delivery in 7–12 business days.
  • All other countries, including Europe – International Standard: $9.99. Delivery in 8–20 business days.
  • All other countries, including Europe – Free International Shipping: on orders of $75 or more. Delivery in 8–20 business days.

All prices are in US dollars (USD). The final shipping cost is always shown at checkout before you pay.

Order tracking

When your order ships, we will send you an email with your tracking number. Tracking information can take a few days to update after shipping.

Duties and import taxes

  • United States and European Union: we pay the customs duties and import taxes. Any tax we must charge is shown at checkout before you pay. You will not be asked to pay duties or import taxes when your package is delivered.
  • All other countries: your country may charge customs duties or import taxes when the package arrives. These costs are not included in our prices and are paid by the customer.

Lost or delayed packages

If your package has not arrived after the estimated delivery time, or if tracking shows no updates for a long time, email us at contact@novetty.com with your order number. We will contact the carrier for you. If the carrier confirms that your package is lost, we will send you a replacement or give you a full refund.

If tracking shows "delivered" but you did not receive your package, please check with neighbors and around your home, then email us and we will help.

Wrong or incomplete address

Please check your shipping address carefully at checkout. If you made a mistake, email us as soon as possible. We can change the address only if your order has not shipped yet. We are not responsible for packages that are lost or returned because of a wrong or incomplete address given at checkout, but contact us and we will check what we can do.

Contact us

For any question about shipping, email us at contact@novetty.com.