Refund policy

Last updated: October 1, 2026

Novetty is operated by Novedge LLC. We want you to be happy with your order. If something is not right, this policy explains how returns and refunds work.

Return window

You can ask for a return within 30 days after your order is delivered.

Condition of items

To be eligible for a return, your item must be:

Unused and in the same condition that you received it
In its original packaging, with all parts and accessories included

How to start a return

Email us at contact@novetty.com with your order number, the item(s) you want to return, and the reason.
We will reply by email with return instructions and the address where you should send the item.
Please do not send anything back before you receive our instructions. Returns go to the address we give you by email. Do not send items to the sender address shown on your package. Items sent without our approval or to another address cannot be accepted.

Return shipping costs

If you return an item because you changed your mind, you pay the return shipping cost.
If the item is damaged, defective, or wrong, we pay the return shipping cost.

We recommend a tracked shipping service, because we cannot refund items that do not reach us.

Damaged, defective, or wrong items

Please check your order when it arrives. If an item is damaged, defective, or not what you ordered, email us at contact@novetty.com within 7 days of delivery. Include your order number and clear photos of the item and the packaging. We will review your request and offer a replacement or a refund. If we ask you to send the item back, we will pay the return shipping.

Refunds

After we receive and inspect your return, we will email you to tell you if your refund is approved. If it is approved, we will issue your refund within 5–10 business days after we receive the item. The refund goes to your original payment method. Your bank or card provider may need extra time to show the refund on your account.

If you return your whole order, we also refund the original shipping cost you paid.

Non-returnable items

We cannot accept returns of:

Items that have been used
Items that were damaged after delivery or by incorrect use
Items that are not in their original condition or are missing parts or packaging

Exchanges

The fastest way to get a different item is to return the item you have and, once the return is accepted, place a new order.

EU customers

If you live in the European Union, you have the legal right to cancel your order within 14 days after delivery without giving a reason. Our 30-day return window includes this right. This policy does not limit your legal rights as a consumer.